Return & Refund Policy is committed to produce & deliver quality products to your satisfaction. But in any cases of dissatisfaction with our products you have purchased, mail it back to us with the Original Packing within 14 days upon reception. We will honor a refund by direct bank transfer to your bank account within 7 days.  No Refund for GST Tax or ipay88 and PayPal Surcharge. is not responsible for postage on returned items. 


We do not accept return & refund for pre-order items. We reserve the right to charge a re-stocking fees of 10% or RM5 (Whichever is higher) of your order if you cancel the paid order (we have already packed) or return almost everything of your purchase or the parcel is returned to us by carrier due to undelivered/unclaimed. Tools and Tool Kits, Chaton Pointed Back Rhinestones, Hotfix Applicator, Hotfix Rhinestones and all other stones that are smaller size than 2 mm. 


In the event if the total value of items you keep is less than the free shipping threshold, we reserved the right to charge back the shipping fees that we have posted to you earlier.


All returned merchandise must be sent back in its original container/bag, in a completely unaltered state by registered mail/courier service. We Do Not accept return for opened or used merchandise. For opened merchandise, contact us before sending back, we will consider to accept the return on case by case basis.


The returned goods will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods have been used or damaged by the customer, there will not be any refund. will also not be responsible if your shipment is lost during the return transit.


Please contact us at or WhatsApp +60101000136 (Text & Photos Only) before sending back return so that we're aware of it. Once we have checked and confirm the returned goods, customer will receive their refund within 7 days after the confirmation.


Please return your Goods to the following address:


Beads Jewellery Trading Sdn Bhd

23, Jalan Sultan

50000 Kuala Lumpur



*Document Return Details:

Returns must be made within 14 days upon reception.

  1. Order ID.
  2. Invoice List in the shipment.
  3. Latest bank account details (to arrange refund or we will use the bank account details that was previously filed with us).
  4. Item bought during promotional events are not accepted for return and exchange.